We’re looking for a tech-savvy people person to join our superpowered squad of customer service pros. Our product serves an amazing community of business owners, bloggers, and social media professionals, and you’ll be on the front lines for answering their questions and keeping them happy as heck.
Edgar launched in Summer 2014, and we already have thousands of happy, paying, fabulous customers. We’re also growing by about ~20% month over month, which means lots of users - and lots of support! Fortunately, you’re an empathetic and articulate communicator with an outlook so positive it’s almost creepy. You love people? We love you.
- You live anywhere in the continental US (and can provide documentation of eligibility to work in the USA)
- Full Time - 40 hours a week; 7am - 3pm or 8am - 4pm Eastern Time (Your first three weeks will be from 9am - 5pm ET)
- You’re super comfortable with social media (like, sweatpants-level comfortable)
- You'll be helping our customers out with general questions, techie-type troubleshooting, and a wee bit of salesy stuff
- You’re motivated, proactive, and totally into technology
- You want to make lots of people super happy!
Your greatest talent in life is putting people at ease and making them feel heard. (Or juggling chainsaws, because that’d be SO COOL.) You don’t take it personally when someone has a complaint, so when the going gets salty, you stay sweet and bounce right back to help out whoever’s next in line. We live on the Internet, so you’re a master of written communication and can always tell whether someone needs a quick answer or a little extra hand-holding. You love working with tech, exploring new tools and apps, and using your black belt in Google Fu to find resourceful solutions for the most problem-y problems.
We’re into CS that’s smart, proactive, and actually helpful, so don’t expect to spend day after day getting smacked in the face with complaints and sending the same soul-sucking form responses to people. (That’s SO not your style.) You’re a translator who speaks 1000 dialects of Customer-ese, so when somebody has a problem, you know how to suss out the issue at its heart and put their pain point in your crosshairs. You’ve got a mind of your own, and you’re looking for a job that’ll let you use it, and make serious contributions outside of just answering emails. (Even though you’re a total pro at it.)
And you know, you’re a just-plain-swell human being. (It’s okay for you to admit that!) Customer service takes smarts AND a sparkling personality, and yours sparkles like a diamond fresh out of the dishwasher. You love being part of an awesome team, but you’re also good at the whole self-management thing - you’re in charge of a lot of your own workflow, so you’ve gotta be able to focus and prioritize without anyone creepily staring at you over the wall of a cubicle.